Frequently Asked Questions

  • Shipping is a flat $6.99

  • Our frames are designed for 35pt slabbed and raw-in-holder sports cards, collectible cards, and other card types. If your card is thicker, contact us for customized framing options.

  • Yes, but we make it super easy to add your card at home, but some opt to send their cards in. If your card is irreplaceable or exceeds $100 in value, consider using our replica card mock-up system. This allows for professional finishing at home.

  • Typically, 2 to 4 weeks. Our shop prioritizes quality, requiring a minimum of 7 days for crafting, finishing, and curing. Some frames may need longer due to specific processes. After mock-up approval, shipment usually occurs within 2 days post-background curing.

  • Absolutely! Choose from our frame and background options. Enhance your frame further with customizable splines and pins from our add-on section.

  • No need to worry. The checkout is just our introduction. We will help you along the way to your perfect card frame by our mock-up session and we can even send a final picture for your approval before shipping. Nothing needs to be finalized at checkout. Adding comments to the ‘I need assistance’ section on the checkout form alerts us of your need for a customizing session.

  • Our standard frame has a set price. Customizations or upgrades come at an extra cost. Visit our Store for details.

  • Order a new holder from us for optimal mounting and protection.

  • This kit includes a card placement jig, static-free cleaning wipes, sealing tape, a dust cover, and additional card mounting tape.

  • Our mock-up sessions aim for satisfaction. Request changes during this phase. Note that some modifications might involve extra charges.

  • Yes, but contact us for rate details.

  • Due to the custom nature of our products, we typically do not accept returns. For defects or issues, reach out to us on our contact page.

  • Absolutely! Surprise someone by asking for their favorite card details or a picture. Our replica card system ensures a smooth process for gift-giving.

  • Yes! Even if you don't send it in, we can create replica cards for mock-ups with just a high-resolution picture.

  • Depending on your order, you might receive the frame, custom background, dust cover, and Frame Finishing Kit, all ready for a professional finish.

  • Clean using ammonia-free products. Typically, a soft cloth and breath fog suffice.

  • The frame hook is 1” above the bottom of the top rail. A nail angled on the wall usually works.

  • Cards and holders up to 4"x6" fit perfectly. For mini, tobacco, yugioh, or other non-standard sizes, provide the card details on the checkout questionnaire.

  • While primarily for cards, 5x7 photos fit the full frame. Smaller photos float above the background. We are working on adding photo framing packages, but for now, contact us directly if you plan to frame a photo.

  • Yes, especially for domestic woods. Exotic woods might change the price. Contact us for more details.